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SunGard Vivista Receives Additional Five Year Contract Award from Gloucestershire County Council
According to a press statement issued today (26 June) SunGard has been providing Gloucestershire County Council (GCC) with an extensive IT Facilities Management service since 2002 and was recently awarded a further 5 year contract following a comprehensive competitive procurement.
SunGard’s GCC operation, supporting some 5,000 workstations and some 150+ networked sites across the County, is underpinned by SunGard’s local service delivery offices in Gloucester.
SunGard’s proposal built upon the strong service foundations put in place with the Council over the last 5 years. Furthermore, SunGard recognised the procurement as an opportunity to deliver extensive service and technical innovations through a transformation programme. As the established service provider, SunGard was able to commit to the delivery of the transformation programme at the earliest opportunity and with minimal risk.
In a particularly innovative development, the new contract will see the Council’s ICT team co-located within SunGard’s Gloucester offices, adjacent to the Council’s Shire Hall. This is viewed as a valuable opportunity to form a pioneering delivery unit that will jointly manage the Council’s ICT operations and programmes. The two organisations will work together to achieve high performance against national benchmarks such as those set by CPA and SOCITM.
SunGard has also seconded a small number of staff from GCC into the Contract Team. These individuals are engaged in key elements of delivery and are fully integrated into the overall support structure. SunGard is confident that this approach will provide a singular, cohesive view of service delivery to the user base.
