You are in:
Northgate receives international certification for excellence in service delivery
Northgate Information Solutions announces that it has been certified for excellence in delivery of ICT managed services by the British Standards Institution (BSI).
Northgate has been awarded the ISO/IEC 20000-1 certification, having successfully completed a two-stage assessment, conducted by BSI, of Northgate’s service delivery to over 1200 schools across Northern Ireland.
ISO/IEC 20000-1 is the first international standard for IT service management, and “promotes the adoption of an integrated process approach to effectively deliver managed services to meet business and customer requirements”. The certification will enable Northgate to:
provide a consistent, independently-assessed and benchmarked approach to ICT service management – set to an international standard;
demonstrate its ability to meet business and customer requirements, and enhance the quality of its service delivery even further through continuous improvement.
Chris Stone, Chief Executive of Northgate Information Solutions, said, “This certification is a great achievement for Northgate, and we are committed to continuous improvement of our service delivery in order to make a real difference to people’s lives through the intelligent use of people and technology.”
