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TWC news: APD announces CISCO partnership
APD announces an agreement with CISCO to enable the company to provide increased resilience and intelligent call routing, allowing organisations with high-volume call centres to make substantial efficiency gains.
One such organisation to benefit from the new cutting-edge service is Gloucestershire Police, which supports over 200,000 households. Once deployed, the new combined service will leverage APD Communications’ TETRA enabled CORTEX ICCS across two of the force’s control rooms, allowing the force to increase the efficiency of emergency and non-emergency call handling.
APD’s CORTEX ICCS is completely software based, and is the only ICCS in the market to be officially approved by CISCO’s stringent A2Q (Acceptance to Quality) assessors to handle emergency calls. The delivery of the new CISCO telephony solution to Gloucestershire Police is currently underway, with APD scheduled to deploy its new CORTEX software upgrade in September.
Discussing the company’s attendance at the show Steve Denison, Managing Director, APD said: “TETRA World Congress is the perfect platform to showcase the latest additions to our product portfolio and demonstrate to attending organisations how they can use technology to cope with the worldwide economic downturn. With recent pressure to increase productivity while adhering to strict spending policies, our TETRA based technology can help organisations save money while still maintaining service levels.”
