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Driving automation in telephony
The implementation of self-service telephony and automation is one way for organisations to realise savings and improve their interactions with the public. Jose Maria Sanchez de Muniain speaks to Joakim Hult, Senior Account Manager of automation specialist Telephonetics VIP, about a technology that could – given the opportunity – take a leading role in driving efficiencies by connecting with business processes.
File:
BAPCO Sept2010 p26.pdf
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