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Vodafone UK launches dedicated customer services team for emergency services
From today, Vodafone UK's emergency services customers will receive major improvements in the 24/7 support they receive. Vodafone customers include over 70% of all ambulance services, nearly 60% of all police forces and 50% of fire services in England, Scotland and Wales.
The new, 14 strong team based out of Trowbridge, Somerset, has been specifically selected from across Vodafone UK's customer services experts.
Enhanced business continuity planning and disaster recovery have been put in place, meaning the Trowbridge team can continue to operate from a remote base if their own site is not operational for any reason.
A Vodafone UK emergency services customer, Dan Jones, Telephony and Communication Specialist at East of England Ambulance Service said: "Downtime is not an option in the emergency services. It really could be a matter of life or death and as such we must ensure communications across our team are fully running 24 hours a day, 7 days a week."
