Improving your interactions - Bapco Journal

Improving your interactions

Published: 

21 September, 2009

Since the introduction of the Policing Pledge police forces have been faced with the challenge of optimising the usage of existing IT to assist them in meeting the new focus on community policing. One such challenge is ensuring that the interaction between the public and call takers is polite and courteous – but how can forces measure such a subjective area and – more importantly – manage and improve on it? BAPCO Journal speaks with Paul Collins, Director Business Development Public Safety, of call recording specialist CyberTech International.

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