Automating quality assurance - Bapco Journal

Automating quality assurance

Published: 

21 September, 2009

Jamie Wilson, Public Safety Marketing Manager EMEA at NICE Systems, outlines how an automated approach to quality assurance (QA) A enhances human monitoring, enabling team leaders to better focus their activities and efforts. It is about creating the right combination of people, processes and technology. QA has the potential to improve internal efficiency and performance, but also the quality of service perceived by the citizen.

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