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Contract re-awarded to telent by Merseyside Fire & Rescue
Merseyside Fire and Rescue (MF) had awarded a five-year contract to telent, a technology services provider, to support and maintain ICT systems. This service has been provided by telent to MF since 2001 and was re-awarded this contract following a competitive tender.
Under the new agreement telent will provide a comprehensive range of maintenance services to MF in addition to implementing key technology refresh programmes. Services provided by telent are delivered in accordance with ITIL and include a 24x7x365 ICT support desk, maintenance, network design, project management and contingency disaster recovery planning.
Emergency service organisations like MF depend on sophisticated ICT systems to support their world class fire safety work whilst facilitating rapid and appropriate responses to operational incidents, improved efficiency and reduced administrative costs. Through the previous contract, telent supported MF’ objective of improving service through new technology cost-effectively, and recently installed a brand new Voice-over-IP (VoIP) system to replace the Service’s analogue stand-alone telephone switches. Networked, multi-functional IP switches now allow digital telephony across 30 MF sites.
At a ceremony held in Liverpool to mark the signature of the new contract, Kieran Timmins Executive Director of Resources at MF said “I am looking forward to continuing to work with telent, using the latest technology to make the people of Merseyside safer, preventing operational incidents in the first place and responding efficiently when they do occur.”
Under the new agreement telent will provide a comprehensive range of maintenance services to MF in addition to implementing key technology refresh programmes. Services provided by telent are delivered in accordance with ITIL and include a 24x7x365 ICT support desk, maintenance, network design, project management and contingency disaster recovery planning.
Emergency service organisations like MF depend on sophisticated ICT systems to support their world class fire safety work whilst facilitating rapid and appropriate responses to operational incidents, improved efficiency and reduced administrative costs. Through the previous contract, telent supported MF’ objective of improving service through new technology cost-effectively, and recently installed a brand new Voice-over-IP (VoIP) system to replace the Service’s analogue stand-alone telephone switches. Networked, multi-functional IP switches now allow digital telephony across 30 MF sites.
At a ceremony held in Liverpool to mark the signature of the new contract, Kieran Timmins Executive Director of Resources at MF said, “I am looking forward to continuing to work with telent, using the latest technology to make the people of Merseyside safer, preventing operational incidents in the first place and responding efficiently when they do occur.”
