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Evidencing the pledge
Intelligent call handling, response optimisation and evidencing of front line policing activity are just some of the features that Fortek has enhanced in response to the demands of the Policing Pledge. BAPCO Journal speaks with Fortek Sales Director Alan Hall.
Improving your interactions
Since the introduction of the Policing Pledge police forces have been faced with the challenge of optimising the usage of existing IT to assist them in meeting the new focus on community policing. One such challenge is ensuring that the interaction between the public and call takers is polite and courteous – but how can forces measure such a subjective area and – more importantly – manage and improve on it? BAPCO Journal speaks with Paul Collins, Director Business Development Public Safety, of call recording specialist CyberTech International.
Automating quality assurance
Jamie Wilson, Public Safety Marketing Manager EMEA at NICE Systems, outlines how an automated approach to quality assurance (QA) A enhances human monitoring, enabling team leaders to better focus their activities and efforts. It is about creating the right combination of people, processes and technology. QA has the potential to improve internal efficiency and performance, but also the quality of service perceived by the citizen.
A new way of doing business
Earlier in the year the NPIA announced the award of a contract to improve national information sharing in the police service. With the national roll out of the project due to begin January 2010, Jose Maria Sanchez de Muniain talks to Project Manager Graham Dunn at the NPIA about an implementation that lies at the heart of a genuine joined-up approach to policing.
Promoting digital radio solutions
Several of the world’s leading device and network suppliers in digital radio services have announced the launch of the new DMR Association. BAPCO Journal Editor Jose Maria Sanchez de Muniain interviewed DMR Chair Mario Micheli of SELEX Communications (Italy).
GPS will improve safety
In July it was announced that the Metropolitan Police was carrying out trials of Automated Personal Location System (APLS) technology to monitor, track and record the locations and routes walked by officers on the beat. Yet, reports Dan Worth, this technology still has a way to go until it is fully adopted and rolled out by police forces.
Mobility driven efficiency
In a drive to improve productivity, Hampshire Fire and Rescue Service (HFRS) has implemented Innogistic’s CFRMIS Mobile solution. John Richardson from Innogistic talks to Dave Norgate, Group Manager from HFRS, about how this new solution has made a big difference.
Deny the road to the criminal
A new protocol for local authority ANPR systems has been extended to ensure that data can be shared with the police, writes traffic specialist and TEC Editor Carol Debell.
Joining up the digital dots
VectorCommand’s Command Support System is a unique new technology suite which builds and shares a common operational picture across incident grounds and throughout command networks. It supports a more integrated and dynamically updated form of multi-agency emergency command, addressing situational awareness issues frequently highlighted in post-incident reviews, writes VectorCommand’s Stephen Prendergast.
How safe is your mobile data?
Last month the Assistant Information Commissioner Mick Gorrill urged organisations to make sure they encrypted all mobile devices such as laptops and PDAs, to protect against the risk of data loss or theft. With the use of mobile data growing all the time, from in-vehicle solutions to smart phones, and the amount of data captured increasing too, the necessity to address the issue of data security is not going away, writes Dan Worth.
Fully exploiting mobile data
In this second installment following the journey of the Airwave Mobile Data Car from inception to practical on-the-road demonstrations – both nationally and internationally – we take a closer look at the kit that’s on board.
CBRN resilience in the UK
In early July, in the same week that President Obama and Russian President Dmitry Medvedev signed an agreement to reduce their countries’ respective nuclear armories to 1,700 each, the BAPCO Journal attended a conference organised by Defence IQ entitled “CBRN Resilience”. Dan Worth summarises the presentations given by leading emergency services professionals, concerning this niche but highly important area.
Community benefits
Keith Bentley, Chief Superintendent (retired) Greater Manchester Police highlighted at the recent ACPO conference how data analytics could deliver tangible benefits to the community. Keith Bentley speaks exclusively with Jose Maria Sanchez de Muniain.
