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ITIL-aligned infraEnterprise for Police & Emergency Services
The split of the Home Office into two separate departments has rendered 2007 a year of unprecedented change for the criminal justice sector. With a mission to refocus “on the priorities of today’s world and the priorities of today’s people”, the new era of change spans police reform at every level. And from an IT perspective, the creation of the National Policing Improvement Agency (NPIA) has brought the issues of governance and common standards firmly to the fore.
For each Constabulary, the onus is now firmly on developing and managing IT systems according to industry best practice and delivering ‘business-led’ services based on the needs of citizens, police officers and other staff. As part of this ITIL has been adopted as the framework for best practice IT Service Management, and the ISS4PS (Information Systems Strategy for the Police Service) is defining a minimum standard for implementation of ITIL for everyone involved.
With extensive experience in the police and emergency service sector, including working with Hampshire Constabulary and Cheshire Constabulary, Infra Corporation provides a proven 100% web-based solution for managing ITIL processes. infraEnterprise IT Service Management software is designed for rapid deployment and ease-of-integration with each organisation’s existing infrastructure. Independently verified to the highest level of ITIL service support, infraEnterprise automates key ITSM processes, minimising process complexity and simplifying audit compliance.
In addition to offering upfront and ongoing value, and depth of functionality across the board, Infra has also developed out-of-the-box connectivity for the Airwave radio system, widely used by the police and emergency services within the UK.
